Why does Yelp filter 75% of dental reviews? Why do marketing agencies charge $5k/month for dashboard reports you can't connect to revenue? We've done extensive research and documented every failure pattern. No sales pitch, just technical truth about what actually works.
You post on Instagram and Facebook because your marketing agency told you to. Meanwhile, real patients type "dentist near me", not go dentist shopping on FB/IG.
Real patients aren't scrolling Instagram looking for a dentist. They're on Google Maps searching "dentist near me." You too can rank in the top list on Google reviews. Unlike the unclear results from social media.
Your team is overwhelmed checking patients out, answering phones, and managing schedules. They try but forget 80% of the time. When they do, the customer is leaving or two weeks after when its too late.
They promise "reputation management" and send you monthly dashboard reports without connection to ROI. On top Yelp filters 75% of the reviews they generate. You're paying for results you can't see.
You don't have any 'one' patient satisfaction problem. You have three: wrong platform, manual processes, and blackbox agencies. If all this makes sense, you've come to the right place.
Automated, HIPAA-compliant review generation.
Custom API connection pulls completed appointment data from Open Dental, Dentrix, or Eaglesoft. Identifies high-satisfaction visits automatically.
System waits 24 hours after appointment, then sends personalized SMS with direct Google review link. One follow-up if no response in 3 days. No spam.
Every patient gets the same review request. Those who respond with concerns are given an option for private feedback. You get alerted immediately to address issues before they escalate.
Same problems. Every single time. So we wrote it all down.
Google needs certain details to rank you. When info is missing, you simply don't appear in local searches, even if you're the best dentist in town.
Yelp's system is cautious about new accounts. Many legitimate reviews get filtered temporarily until the reviewer builds account history.
Manual processes work until they don't. When the lobby is full, even the best intentions can't keep up with every task.
Fresh experiences get better responses. The research suggests asking sooner rather than later, ideally within a day or two.
...plus 3 more patterns killing your review count.
All 7 failure patterns + what to fix (and how).
Why this is free:
Big tech doesn't care about private practices. Marketing agencies want every penny and only send confusing reports. There's barely anything left after collections. The dental industry is massively underserved.
Nobody is telling dentists the truth about what actually works. So we're doing it. No charge. No catch.
It includes: GMB optimization checklist, case study (11 → 63 reviews in 90 days), PMS integration breakdown, DIY vs. automation cost comparison, timing strategy research.
If it helps, feel free to share it with your fellow dentists :)
Already know you need automation? Skip the report and book a call →
We don't have dental-specific review automation case studies yet, but here's proof we build complex automated systems that actually work.
"Before this build, everything was manual, messages, bookings, reminders, everything. Now the system handles it automatically. It feels like we hired two extra employees without paying salaries."
White Glove Cleaning Services
Two-way PMS integration. Automated workflows. Zero manual touchpoints.
Read full case study →"People already liked our pizza, but not enough people knew about us. New customers are finding us now, old ones are coming back, and our Google reviews finally show the quality we've always had."
Spice on a Slice Pizza
Same automated review system. Same SMS sequences. Same technical approach.
Read full case study →"We went from losing money on ads to predictable revenue. The system captures leads automatically, books them into our schedule, and follows up without us lifting a finger. It's like having a full-time marketer we don't have to pay."
Casagrande Salon
Automated ad campaigns. CRM integration. Revenue attribution tracking.
Read full case study →Honest answer: You probably shouldn't—if you want a plug-and-play SaaS with 24/7 support.
Use Weave if: You want someone else to manage everything, you're okay with their monthly fees ($300-500/mo), you don't mind their "integration" limitations.
Use me if: You want to own the system yourself, you want real integrations (not workarounds), you're okay with a longer setup (3-4 weeks vs 24 hours).
I'm not for everyone. I'm for practices that want to understand and control their automation, not just rent it.
Honest answer: Don't rip it out yet.
First, let's audit what's actually broken. Sometimes the problem isn't the tool—it's how it's configured or integrated.
I've helped practices get more value from tools they already own by: fixing broken integrations with their PMS, setting up workflows they didn't know existed, training staff who never got proper onboarding.
If the tool genuinely can't do what you need, THEN we talk about alternatives. But I'm not here to sell you new software. I'm here to make what you have work.
Brutally honest answer: It is terrible. Patterson's API documentation is essentially non-existent.
Here's what's possible with Eaglesoft: Read appointment data: Yes (with workarounds). Write to schedule: No (not reliably). Patient demographics: Yes (limited fields). Real-time sync: No (polling only).
What this means: Review automation: Possible (we can read completed appointments). Online booking: Not recommended (can't write to schedule safely). Patient communication: Possible (we can pull patient contact info). Dashboard/reporting: Possible (read-only access works).
If you're on Eaglesoft and want full two-way automation, my honest recommendation: Switch to Open Dental. I'll help you evaluate the cost/benefit. Sometimes it's worth it. Sometimes it's not.
I won't sell you a broken solution just to get your business.
Honest answer: No. Here's why:
Review generation depends on: (1) Your current patient satisfaction (I can't fix clinical issues), (2) Your patient volume (can't generate reviews from appointments that don't exist), (3) Your patient demographics (some patient populations are less likely to leave reviews).
What I CAN guarantee: The system will work technically (integrations won't break). Your front desk workload will decrease (automation runs itself). You'll see exactly how many requests were sent and how many converted. If patients don't respond, we'll know why (and can troubleshoot).
I've seen practices get 40-60 reviews in 90 days. I've also seen practices get 15 reviews in 90 days. The difference usually isn't the system—it's the starting conditions.
I'll tell you in the audit what's realistic for YOUR practice.
15-minute technical audit call. We'll review your GMB setup, assess your current review flow, map integration requirements for your PMS, and give you an honest assessment, sometimes the answer is "don't automate yet." No sales pitch.